Payment Solution/FAQ
Straight answers on limits, settlement, fees and risk rules for the payment gateways we connect you to. Written for gaming operators.
Why work with us
Your payments cannot be an afterthought. Here is what you get when SSG sits between your platform and the gateways.
One partner, more payment channels, and a team that is always online.
Compliance, secure settlement and terms in writing.
Reliable. Safe. That is why operators work with us.
How money moves
From a player's deposit to your settlement, every stage has its own rules. Pick the stage you are curious about.
Tap Pay-in, Payouts or Settlement for answers, the gateway for compliance and your platform for fees.
Because we are reliable and safe. Payments are the heartbeat of a gaming platform, so we build around two promises.
You can, but every gateway means another contract, another integration, another settlement process and another support channel. With SSG you get one integration, one agreement, one team and local payment know-how across regions, so your developers keep building games and your finance team reconciles in one place.
One integration connects your platform to local payment channels across Asia, Latin America, Europe and Africa: bank transfer, QR codes, e-wallets, UPI, cash vouchers, cards and crypto.
Which channels are live for your platform depends on the corridor and on your licence and traffic profile. We confirm the exact list with you before activation.
Open a merchant account with our team. After the account is opened we provide the API integration documentation and your merchant credentials. You integrate once, and we activate the corridors you need one by one, each with test transactions before go-live.
The gateways are for compliant gaming and betting platforms only. Cash-loan products, Ponzi-style schemes and similar activity are not supported. See the risk-control questions below for details.
Limits are set per gateway and corridor, covering the minimum and maximum amount per order and the number and value of deposits per user per day. Your final limits are written into your commercial agreement and can be raised as volume and approval history build up.
In some corridors, yes. A gateway can require fixed amount steps or whole numbers only, and orders outside the format are rejected. We tell you the rules for each corridor during onboarding, and we recommend showing only valid amounts as preset buttons in your cashier.
Each corridor supports the local favourites: bank transfer, QR code, e-wallet, UPI and similar rails. Players pay from the app they already use, and your cashier shows only the methods live in the player's country.
First check the order status through the order-query API and your callback log. If the order is still unmatched, send our support team the order ID, amount, time and the bank or wallet reference the player received. We trace it with the gateway and confirm the result. Support is online 24/7.
Payout limits are set per corridor: a minimum and maximum per transaction and a daily limit. Depending on the corridor, payouts run through corporate or native payout channels. The exact limits and channel type are confirmed in your agreement.
Yes. Payouts go directly to the player's account through the corridor's local rails. Your system sends the payout request through the API and receives the result in a callback, so withdrawals can be fully automated in your back office.
Depending on the corridor, settlement is in local currency or in USDT. Funds go to the wallet or bank account registered on your merchant profile.
Settlement runs on a regular cycle that depends on the corridor, with same-day settlement available in some. Each corridor has its own settlement windows and minimum settlement amount, confirmed in your agreement. If you need a settlement outside the standard window, contact support.
We use a published reference rate for the corridor, for example a local exchange rate or a daily-updated market rate, with a stated spread. The method and spread for your account are in your quote, so there are no hidden adjustments.
Settlement wallets are protected with multi-step confirmation on every transfer, and stricter confirmation when a wallet address is changed. A changed address cannot receive funds until all confirmations are complete.
Pricing is quoted per corridor and depends on volume and traffic profile. It is made up of a pay-in percentage, a payout percentage (in some corridors with a small fixed fee per payout) and the settlement rate where it applies.
We do not publish a single rate card because corridors differ. Ask our team for a quote for your countries and monthly volume.
The disputed amount is deducted from your balance. In some corridors an additional holding amount is kept as a deposit against the risk of a freeze, and the excess is refunded once the complaint is withdrawn. The exact deduction terms for your corridor are in your agreement.
In addition to deducting the disputed transaction, you are expected to help resolve the case and unfreeze the account. If it is not resolved within the agreed period, compensation is made for the frozen funds. We also provide official documentation confirming the freeze.
During sudden market swings or channel disruption, we may switch your traffic to semi-activation mode or to non-dedicated native accounts to keep payments flowing. If native accounts are not acceptable for your business, tell us in advance so we can plan around it.
Our online service is available 24/7, all year round, through Telegram and the contact form. Our technical team helps with integration, reconciliation, settlement requests and corridor changes.
No. Limits, rates, settlement windows and risk terms differ by corridor and by merchant profile. They are confirmed in your commercial agreement before activation.
Tell us your countries and monthly volume and we will come back with the right gateways, limits and a quote.
Please read this before using any payment solution or information on this page. It explains where SSG's responsibility ends and yours begins.
Merchants are solely responsible for holding every licence, registration and approval required to operate, and for complying with the gaming, anti-money-laundering, KYC, tax and payment laws of each jurisdiction they or their players are in. SSG does not give legal or compliance advice and is not responsible for any legal, regulatory or compliance issue arising from a merchant's business.
Use of payment channels is at the merchant's own risk. SSG is not liable for losses from channel downtime or changes, delays, chargebacks, complaints, account or fund freezes, exchange-rate movements, fraud or player disputes, nor for indirect or consequential loss such as lost revenue or profit, except where the law requires or a written agreement expressly says otherwise.
Payment channels are run by independent third-party providers with their own terms, limits, availability and risk controls, which can change without notice. SSG is not responsible for the acts, omissions or outages of those providers.
Content on this page is general information. It is not an offer and not legal, financial or tax advice. Limits, rates, settlement and risk terms differ by corridor and are confirmed only in a signed written agreement, which prevails if it differs from this page.
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