01What is a white label casino?Getting started
A ready-to-run casino operated under your brand. SSG provides the platform, game library, payments, support and licence cover. You provide the brand, the marketing and the players.
02Who handles what?Getting started
You handle brand, marketing and player acquisition. SSG handles software, hosting, game and payment integrations, compliance tools and technical and player support.
03How do I get started?Getting started
Contact us by form, email or Telegram with your target markets, products and timeline. We recommend a setup, then build and integrate with you step by step: brief, branding, games and payments, compliance, testing and launch.
04What do I need to prepare before launch?Getting started
A short brief is enough to begin: your brand name and logo, target markets and currencies, the products you want (slots, live casino, sportsbook, crash) and your planned launch window. We confirm everything else with you during setup, such as domain, payment channels and compliance documents.
05How long does it take to launch?Getting started
It depends on your scope: markets, branding, payment channels and compliance requirements. Share your plan and we will give you a realistic timeline. If you only need games on your own platform, our Product API integration is guaranteed in under seven days.
06How much does a white label casino cost?Getting started
Pricing depends on the products, markets, volume and setup you choose, so there is no one-size-fits-all price list. Send us a short brief on Telegram and we will come back with a clear quote.
07Can I customise the design and branding?Platform
Yes. Your logo, colours, domain, layout, banners and content can all be tailored so players see your brand, not ours. Our designers can help with layout and user experience.
08Can I use my own domain?Platform
Yes. Your casino runs on your own domain and carries your brand throughout the player journey.
09What can I manage in the back office?Platform
Players, bonuses and loyalty, content and banners, marketing and affiliates, payments and withdrawals, KYC document review, an audit log and BI reports. Changes update in real time, without waiting for a release.
10Does the casino work on mobile?Platform
Yes. The site is responsive and works on desktop and mobile browsers, so players can play wherever they are.
11Can I run bonuses, promotions and tournaments?Platform
Yes. You can set up welcome offers, cashback, reload bonuses, loyalty levels and tournaments from the back office and switch them on or off as your calendar changes.
12Can I add custom features or connect my own tools?Platform
Often yes. Tell us what you need, for example a CRM, analytics or a special promotion mechanic, and we will confirm what can be connected through our APIs and what needs custom work. Scope and timing are agreed before you commit.
13Which games and providers are available?Games and payments
Over 10,000 slots and casino games from leading providers, plus sportsbook, live casino and crash-style arcade games such as Aviator. Providers include Evolution, Pragmatic Play, PG Soft, JILI, Playtech, SA Gaming and SBOBET, among others.
14Can I offer sportsbook, live casino, slots and crash together?Games and payments
Yes. All four product lines run on one wallet and one back office. Products can be launched together as a bundle or added one by one as you grow.
15Which payment methods and markets are supported?Games and payments
We connect casino platforms to local payment channels across Asia, Latin America, Europe and Africa, plus cards, e-wallets, bank transfer, QR payments and USDT, all through one integration. See the global payment coverage page for the list by country.
16Which currencies and languages are supported?Games and payments
The casino supports multiple currencies, including major fiat currencies and USDT, and more than 20 languages, so you can open new markets without rebuilding your site.
17How do my players deposit and withdraw?Games and payments
Players choose from the local payment methods enabled for their country, such as bank transfer, e-wallets, QR payments, cards or USDT. Deposits and withdrawals show in your back office, where you review and process withdrawals and reconcile against settlement reports.
18Can I add a game provider I already work with?Games and payments
Ask us. Adding a provider depends on the provider’s terms and the technical integration, so we confirm feasibility, timing and cost before you commit.
19Where is the casino hosted, and how reliable is it?Technology and security
SSG hosts and maintains the platform for White Label clients, so you do not run servers yourself. Hosting set-up, monitoring and uptime commitments are agreed when we scope your project. Ask our team for the current details.
20How are player accounts and money protected?Technology and security
Player accounts, wallet balances and transactions sit in one wallet, back-office actions are recorded in an audit log, and KYC documents are reviewed in the back office. Ask our team for our current security measures, such as access controls and data protection, while we scope your project.
21Can the platform handle traffic spikes?Technology and security
The platform is built to scale with your player base, and we plan capacity with you before big launches and campaigns. Tell us your expected traffic and we will confirm the set-up.
22Do you provide APIs and documentation?Technology and security
Yes. The Product API connects sportsbook, live casino, slots and arcade games through one integration, and our technical team supports your developers with integration, testing and reconciliation.
23Who owns the player data?Technology and security
Your players belong to your brand. How player data is stored and shared depends on your licence arrangement and the privacy laws of your markets, so we agree the details with you in writing before launch.
24Do I need my own gambling licence?Licence and compliance
White Label clients operate under our business structure and Curacao sublicense. If you integrate our APIs into your own platform instead, you are responsible for holding the licences required in the markets you serve. SSG provides software and services to businesses only (B2B) and does not offer gambling to the public.
25Which markets can I serve?Licence and compliance
Availability depends on local law, your licence arrangement and the payment partner. Gaming is restricted or prohibited in some markets, and some channels do not accept gaming merchants. We enable only the channels that are lawful for your setup, so confirm eligibility with our team before you plan your launch.
26What KYC, AML and responsible gaming tools are included?Licence and compliance
The back office includes KYC document review, player blocking, deposit limits, self-exclusion tools and a full audit log, so you can meet your compliance duties. You remain responsible for the policies and approvals required in your markets.
27Who is responsible for taxes, terms and player disputes?Licence and compliance
As the operator of the brand, you are responsible for local taxes, your terms and conditions and player relations in the markets you serve. We provide the platform tools and technical support, and we recommend taking local legal advice before you launch.
28Can I run an affiliate or agent programme?Marketing and growth
Yes. The back office includes marketing and affiliate tools, so you can track partners and referrals and review performance alongside your BI reports.
29Do you help me find players?Marketing and growth
Player acquisition is yours, because it is your brand. Tell us your markets and we will advise on the game mix, payment channels and promotion types that suit them.
30Can I run more than one brand or site?Marketing and growth
Often yes. Tell us how many brands and markets you plan and we will propose a set-up, for example separate domains and branding on shared games and payments. We confirm the structure and any cost for extra brands.
31How do I expand into new markets later?Marketing and growth
Add markets step by step: enable local payment channels, currencies and languages, and tailor games and promotions to each one. You do not need to rebuild your site. Availability depends on local law and your licence arrangement.
32What is the difference between White Label and Product API?Marketing and growth
White Label is a complete, ready-to-run casino under our Curacao sublicense. Product API is for operators who already have a platform: you plug in sportsbook, live casino, slots and arcade games through one integration, on one wallet and one back office.
33Can I move to my own platform later?Marketing and growth
It can be planned. Tell us your long-term goals and we will map the steps, including how the Product API lets you keep the same games and wallet model on your own platform.
34What support do I get after launch?Support
Our online service runs 24/7, all year round, through Telegram and the contact form. A technical team helps with integration, reconciliation and settlement, and we support player care and day-to-day operation.
35How do I reach the team?Support
Through Telegram or the contact form, 24/7, all year round. Telegram is our main channel.
36What if something goes wrong on my site?Support
Message us on Telegram with what you see and the time it happened. Our technical team investigates, keeps you updated and helps with reconciliation if payments are affected.
37Will you show my team how to use the back office?Support
Yes. We can walk your team through the back office during onboarding and answer questions as you start operating. Ask for a walkthrough when you contact us.